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FAQ for MSEs Registering on the MSME TEAM Portal

  1. What is the MSME TEAM Initiative?

    The MSME TEAM Initiative, launched by the Ministry of MSME, Government of India, is aimed at enabling Micro and Small Enterprises (MSEs) to leverage the Open Network for Digital Commerce (ONDC). It provides benefits like expanded market access, reduced cost of doing business, and integration with digital public infrastructure.

  2. Who is eligible to participate?

    To join the MSME TEAM Initiative, an MSE must meet the following criteria:

    • Be an Udyam-registered Micro or Small Enterprise from the manufacturing or service sector with a valid Udyam Registration number.
    • Not already registered as a seller on ONDC (self-declaration required)
    • Not have availed benefits from similar Central or State government ONDC initiatives.

  3. What benefits can MSEs expect?

    MSEs will receive support from being onboarded onto ONDC to creation of a digital catalogue, account management support, logistics subsidies, packaging design support and access to digital marketing through SNPs.

    By joining the TEAM Initiative, MSMEs can:

    • Zero Cost Registration: Free of Cost Registration on TEAM Portal.
    • Reach Millions: Sell to B2B and B2C customers across India via ONDC.
    • Save Costs: Benefit from lower commissions compared to traditional e-commerce platforms.
    • Go Digital: Access ONDC’s digital tools, including storefronts, payment gateways, and logistics.
    • Build Trust: Establish a credible digital presence with transaction history.

  4. How can an MSE register for the TEAM Initiative ?

    • Visit the TEAM Portal at https://team.msmemart.com/Register
    • Register by providing your Udyam Registration number and other required details.
    • Connect with a Seller Network Participant (SNP) to avail benefits and go live on ONDC.

  5. Can MSEs choose their Seller Network Participant (SNP)?

    Yes. MSEs can either allow the system to map them with appropriate SNPs based on their domain and geography or choose an SNP manually from a dynamically generated list on the TEAM portal.

  6. Can MSEs change their Seller Network Participant (SNP)?

    Yes, but only once. MSEs can log in with their Udyam ID on TEAM Portal to select a new SNP. Only one SNP can claim incentives per MSE.

  7. How long is the program available?

    The MSME TEAM Initiative is available until FY 2026-27 or until further intimation from the Ministry of MSME.

  8. Can I claim incentives as a Medium Enterprise?

    No, incentives are only available for Micro and Small Enterprises under this initiative. However, enterprises that have recently transitioned from Small to Medium status can claim benefits for a period of 3 years.

  9. What workshops will be conducted, and are they mandatory?

    ONDC Awareness Workshops will be conducted pan India to help MSEs understand the platform and its benefits. Attendance is optional but highly recommended.

  10. What are the documents required for registration?

    The required documents for registration are listed below:

    • Udyam Registration Certificate
    • GSTIN (if applicable)
    • PAN Card
    • Valid mobile number linked with Udyam Registration
    • Details of Product Catalogue (if available)
    • Bank account details for Incentive Processing (optional but recommended)

  11. Who can MSEs contact for support?

    For assistance, contact the MSME TEAM Initiative team at:

Mentioned below are the steps to fill the Registration Form in detail:

# Question Responses Comments Steps Needed
1Udyam numberTo be filled ManuallyEnter the number provided during Udyam Registration.
2Mobile NoTo be filled ManuallyUse the mobile number registered under your Udyam profile.
3Name of entrepreneurFrom UDYAM
4Name of enterpriseFrom UDYAM
5Type of organizationProprietary, Partnership, HUF, Company, LLP, Cooperative Society, Society, TrustFrom UDYAMSelect from the dropdown as applicable.
6Has GSTIN?Yes/NoFrom UDYAM or manuallyProvide GSTIN manually if not pre-filled.
7Has PAN?Yes/NoFrom UDYAMProvide PAN manually if not pre-filled.
8GenderM/F/OtherFrom UDYAM
9Social categoryGeneral/ SC/ ST/ OBCFrom UDYAM
10Specially abledYes/ NoFrom UDYAM
11Location of unit (official address)State, DistrictFrom UDYAM
12Date of incorporationFrom UDYAM
13National Industrial Classification (NIC) CodeFrom UDYAM
14Major activity of unitManufacturing/ Services/ TradingFrom UDYAM
15No of persons employedFrom UDYAM
16Net investment in plant and machineryFrom UDYAM
17Turnover (previous FY)From UDYAM
18MSME ClassificationMicro/ Small/ MediumFrom UDYAM
19DIC attached to?From UDYAM
20Current state of your business
  1. Only sell online
  2. Only sell offline
  3. Both
 To be selected from a drop downChoose one from dropdown based on your business model.
21Types of transactions preferred on ONDC
  1. Business to Business (B2B)
  2. Business to Consumers (B2C)
 To be captured through a drop downChoose one based on your target market.
22Product category (B2C)
  1. Food & Beverage
  2. Grocery
  3. Fashion & Footwear
  4. Home & Kitchen
  5. Electronics
  6. Beauty & Personal Care
  7. Health & Wellness
  8. Agriculture
  9. Others (specify)
 To be captured through a drop downTo be chosen by the MSE from a dropdown (select only one). Select the most relevant product category.
23Product category (B2B)
  1. Food & Beverage
  2. Grocery
  3. Fashion & Footwear
  4. Electronics
  5. Beauty & Personal Care
  6. Health & Wellness
  7. Agriculture
  8. Industrial equipment
  9. Others (specify)
 To be captured through a drop downTo be chosen by the MSE from a dropdown (select only one). Select the most relevant product category.
24Use of physical devices for businessYes/NoTo be capturedIndicate whether you use devices like laptops or computers.
25Do you have a printer?Yes/NoTo be capturedIndicate whether you have access to a printer.
26Do you maintain a product catalogue?Yes/ NoTo be capturedIndicate whether you have a catalogue with product details, names, and images.
27Interest in attending ONDC workshops-To be captured